Support24

Operations partner for NDIS providers

Run your NDIS operations without building a bigger admin machine.

Support24 coordinates the operational work behind your services — workforce response, roster exceptions, participant and family enquiries, after-hours work, referrals and compliance follow-up — so your managers chase less and services keep running.

Book a conversation hello@support24.com.au

Care depends on calm operations.

Case S24-0418 Illustrative Worker cancellation — tomorrow 06:30, SIL house Received
Stages
  1. Receivedby text · 19:12
  2. Identifiedworker · shift · participant
  3. Classifiedyour rules applied
  4. Authorisedwithin your permitted rung
  5. In progressworkforce contacted
  6. Awaitingtimer armed · chased
  7. Resolvedshift covered
  8. Evidencedbundle complete
Activity19:12
  1. Worker cancels tomorrow's 06:30 shiftReceived by text · notice given: 11 h
  2. Shift identifiedParticipant, SIL house, shift requirements, participant preferences
  3. Your rules appliedPreferred-worker order · contact policy and quiet hours · award-safe window
  4. Preferred workers contactedThree, in your order, within contact policy
  5. Awaiting replyFollow-up timer armed · on-call notified if unresolved
  6. Preferred worker (2 of 3) acceptsRequirements met under your rules
  7. Family and service manager updatedWithin what each may be told
  8. Roster updated · evidence bundledWritten back to your rostering system
Evidence
  • Cancellation notice — who, when, how, notice given
  • Rules applied, with the policy version
  • Workers contacted, in order, with times
  • Acceptance confirmation
  • Notifications sent, within permitted disclosure
  • Roster write-back reference
Follow-up timerNot armed
—
Evidenced
Case S24-0418 · worker cancellation · evidenced 19:48 Illustrative · no real participants, workers or providers

01 Where we are

In pilot with a first group of NDIS providers. Taking conversations now.

Every engagement starts the same way — and none of it depends on software going live. We map your operation, agree what to hand over, and run it with people before any automation or integration is switched on.

  1. 01

    Map

    Your services and sites, roster, escalation tree, authority register, policies, on-call arrangements and the systems you already run — written down as one operating profile.

  2. 02

    Engage

    One operational pressure point handed over — after-hours workforce response is the usual first — run by people, inside the authority you set, with every action recorded.

  3. 03

    Extend

    Automation and integrations introduced one workflow at a time, underneath work that is already being done correctly. You widen what is delegated as the evidence accumulates.

02 What a conversation is about

One operations partner. Four specialised desks.

Four integrated capabilities over one shared context — the same participants, workers, rules and history. Start with the Rostering Desk. Add desks as you need them.

  • Desk 01 · Start here

    Rostering Desk

    When the roster changes, keep the service moving. Powered by Roster Relay.

  • Desk 02

    Front Desk

    More than answering calls. Every contact is received, identified and turned into owned work.

  • Desk 03

    Operations Desk

    Stop important operational work disappearing into inboxes, spreadsheets and people's memory.

  • Desk 04

    Compliance & Assurance Desk

    Keep operational obligations, evidence and exceptions visible through to the right outcome. Support24 coordinates and evidences the work; every decision that is legally yours stays yours.

Next step

Tell us where the pressure is. We'll tell you what we'd take first.

A thirty-minute conversation about how your operation runs today — workforce coordination, after-hours workload, administration, follow-up — and what handing over one function would look like.

Book a conversation Email us instead